Cross Brand Design Services(R)7
Dallas (DTX) Furniture Hub Contact List - Store Quick Reference **DTX Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Store issues and escalations. Emails will be routed to the appropriate specialist
Distro Email Name Distro Email Address DTX Retail dtxretail@wsgc.com DTX Scheduling
dtxhubscheduling@wsgc.om
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)
dtxops@wsgc.com
DTX HUB Ops
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling DTX Scheduling
Contact For…
Name
Title
Office
Store issues and escalations. Emails will be routed to the appropriate specialist
dtxretail@wsgc.com clockridge@wsgc.com JLopez8@wsgc.com Rbrashear@wsgc.com Smosby@wsgc.com Zruiz@wsgc.com Cbattie@wsgc.com Rrave@wsgc.com
844-833-2675
DTXRetail
Retail Line
682-218-5609
High Profile Orders High Profile Orders
Courtney Lockridge
Administrative Asst. Administrative Asst. Customer Service Rep 2 Customer Service Rep 2 Customer Service Rep 2
844-294-6205 ext 3013
Jocelyn Lopez
rapidresponsedtx@wsgc.com On-Site Customer Care Rep - Handles Replacements and Customer Comp
844-651-0619 844-651-0619 844-651-0619 682-218-5587 682-218-5584
DTX CSRII
Ronalda Brashear
On-Site Customer Care Rep - Handles Replacements and Customer Comp On-Site Customer Care Rep - Handles Replacements and Customer Comp On site CSC Lead - Handles Customer Service Escalations On site CSC Lead - Handles Customer Service Escalations On site CSC Operations Manager - Handles Higher Level Customer Escalations
Sandra Mosby
Zulien Ruiz
CSC Lead CSC Lead
Chris Battie
682-218-5560
Richard Rave
CSC OPS Manager
DTX Hub Operations
Contact For…
Name
Title
Office
Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Retail Line
dtxretail@wsgc.com Zpaul@wsgc.com Aalmazan@wsgc.com Clsaulsberry@wsgc.com
DTX Retail
844-833-2675 682-218-5553 682-218-5631 682-218-5589
DTX Ops Manager DTX Ops Manager
Zachary Paul
Hub Ops Manager Hub Ops Manager
Arturo Almazan
All Escalated DTX Related Operations, Concerns, Questions, Issues, Etc…
Chiquita Saulsberry
AGM DTX Hub
Cell After Hours Dispatch Calling Contact List Contact For…
Name
Title
AGM DTX Hub
Chiquita Saulsberry
9016207378
Escalations / Store Inquires / Etc.
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