Cross Brand Design Services(R)7
Distro Email Name Distro Email Address Fast Response Columbus Hub (CMH) **CMH Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Store issues and escalations. Emails will be routed to the appropriate specialist
ecunningham@wsgc.com CMHCSRs@wsgc.com columbushub@wsgc.com
CSC Associates
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)
CMH OPS
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling CMH Scheduling
Contact For…
Name
Title
Office
614-871-7154 ecunningham@wsgc.com All store scheduling requests 614-871-7161 mwilliams6@wsgc.com High Profile Orders
Erica Cunningham Administrative Asst.
Mallory Williams
CSR2
614-871-7161 mwilliams6@wsgc.com All Furniture Medic/In-Home Damages / Handles Customer Service Escalations 614-871-7161 mwilliams6@wsgc.com On-Site Customer Care Rep - Handles Replacements and Customer Comp
Mallory Williams Mallory Williams
CSR2 CSR2
snorthup@wsgc.com
614-801-4044
Shay Northup
CMH HUB OPS Manager
On site CSC Operations Manager - Handles Higher Level Customer Escalations
CMH Hub Operations
Contact For…
Name
Office
Title
614-871-7154 ecunningham@wsgc.com Scheduling of Store Cartons & Floorsets
Erica Cunningham Administrative Asst.
nspencer1@wsgc.com Inbound Hub
Nicholas Spencer Michael Gallion
Team Lead Team Lead
614-871-7158
Outbound Hub
mgallion@wsgc.com snorthup@wsgc.com eguiliano@wsgc.com JBurger@WSGC.com
All Escalated CMH Related Operations, Concerns, Questions, Issues, Etc… All Escalated CMH Related Operations, Concerns, Questions, Issues, Etc… Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.
Shay Northup Eric Guiliano
Hub OPS MNGR Hub OPS MNGR
614-801-4044 614-801-4048
Jake Burger
ROM Central
614-871-7150
After Hours Dispatch Calling Contact List Contact For… Escalations / Store Inquires / Etc.
Name
Title
Cell
CMH HUB OPS MNGR CMH HUB OPS MNGR
Shay Northup Eric Guiliano
949-813-2194
719-661-4132 Escalations / Store Inquires / Etc.
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