Cross Brand Design Services(R)7
Denver (DEN) Furniture Hub Contact List - Store Quick Reference **DEN Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage
Distro Email Name
Distro Email Address
denverhub@wsgc.com
Escalations
Store issues and escalations. Emails will be routed to the appropriate specialist
CSC Associates denhubscheduling@wsgc.com
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)
denverhub@wsgc.com
CRB OPS
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling
DEN Scheduling
Name
Title
Office
Contact For…
Inbound Customer Service Escalations
n/a
All store scheduling requests
denverhub@wsgc.com denverhub@wsgc.com
Customer Service Coordinator
High Profile Orders
Administrative Asst. Customer Service Rep 2 Customer Service Rep 2 Customer Service Rep 2
All Furniture Medic/In-Home Damages
On-Site Customer Care Rep - Handles Replacements and Customer Comp On-Site Customer Care Rep - Handles Replacements and Customer Comp On-Site Customer Care Rep - Handles Replacements and Customer Comp
CSC Lead
On site CSC Lead - Handles Customer Service Escalations
bsmith2@wsgc.com
Brad Smith
CSC OPS Manager
720-683-3114
On site CSC Operations Manager - Handles Higher Level Customer Escalations
DEN Hub Operations
Name
Title
Office
Contact For…
ahamlet@wsgc.com bsnodgrass@wsgc.com kmanning@wsgc.com
Ashsali Hamlet Brett Snodgrass
Administrative Asst. Administrative Asst Administrative Asst. Returns OPS MGR Outbound OPS MGR Inbound OPS MGR
303-307-1817 682-218-5598 909-468-0231
Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
Kay Manning
Partials, Ship to Store Cartons, Scheduling of Store Cartons, Floorsets DEN Ops Manager (Oversees All Floorsets) - RTL Inquires
DEN Ops Manager (Outbound) DEN Ops Manager (Inbound)
denverhub@wsgc.com
DENVER HUB
n/a
All Escalated CRB Related Operations, Concerns, Questions, Issues, Etc…
510-426-3930 cell
Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner (2nd requests after the GM has been alerted on previous requests and/or major escalations).
jmoll1@wsgc.com
ROM West
Jason Moll
After Hours Dispatch Calling Contact List
Name
Title
Cell
Contact For… Escalations / Store Inquires / Etc.
Ops Mgr
Brad Smith Keith Lilley
303-919-9708
ROM West
(619)955-3659 Escalations / Store Inquires / Etc.
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