Cross Brand Design Services(R)7
City of Industry (COI) Furniture Hub Contact List - Store Quick Reference **COI Furniture Hub is a Monday - Sunday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Post Home Deliver, Store issues and escalations. Emails will be routed to the appropriate specialist Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, and anything related to scheduling customers)
Distro Email Name Distro Email Address Home Delivery Solutions DeliverySupportTeam@wsgc.com CSC Associates COIHubScheduling@wsgc.com HD Routing & Service WCHubsRouting@wsgc.com
Used For: All routing requests for TF, Add-ons, special routing needs COI Scheduling
Contact For…
Name
Title
Office
909-468-0281 909-468-0217 909-468-3015 844-833-2671 844-833-2671 844-833-2671 844-833-2671 844-833-2671 909-468-0224 909-468-0228
kgable@wsgc.com rravega@wsgc.com mramirez@wsgc.com blguzman@wsgc.com dbarron@wsgc.com jgarza1@wsgc.com
Ken Gable
CSC OPS Manager
On site CSC Operations Manager - Handles Higher Level Customer Escalations
Fernando Ravega Mayra Ramirez Blanca Guzman Deserie Barron Mayra Hermosillo Michele Cortinas Christina Hernandez Janet Garza
CSC Lead CSC Lead
On site CSC Lead - Handles Customer Service Escalations On site CSC Lead - Handles Customer Service Escalations
Customer Service Rep 2 Customer Service Rep 2 Customer Service Rep 2 Customer Service Rep 2 Customer Service Rep 2
On-Site Customer Care Rep - Handles Replacements and Customer Comp On-Site Customer Care Rep - Handles Replacements and Customer Comp
On-Site Customer Care Rep - DQT
mhermosillolopez@wsgc.com
On site CSC Lead - Handles Customer Service Escalations On site CSC Lead - Handles Customer Service Escalations
mcortinas@wsgc.com
chernandez3@wsgc.com
Routing & Service Routing & Service
Home Delivery Service/Routing - COI & Den Home Delivery Service/Routing - SFO
aramos5@wsgc.com
Angel Ramos
COI Hub Operations
Contact For…
Name
Title
Office
Partials, Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
kmanning@wsgc.com jalcantar@wsgc.com ggerman@wsgc.com
Kay Manning Jorge Alcantar Gypsy German
Administrative Asst. Outbound OPS MGR Inbound OPS MGR
909-468-0231 909-468-0270 909-468-2560 909-468-0239
CRB Ops Manager (Outbound)
CRB Ops Manager (Inbound, Returns, IC}
rsilva@wsgc.com
Regino Silva
Hub Lead
925-726-7086 jmoll1@wsgc.com@wsgc.com Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.
ROM West Coast
Jason Moll
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