Cross Brand Design Services(R)7
Cranbury (CRB) Furniture Hub Contact List - Store Quick Reference **CRB Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Store issues and escalations. Emails will be routed to the appropriate specialist
Distro Email Name Distro Email Address Fast Response fastresponse@wsgc.com CSC Associates CSCAssociates@wsgc.com CRB OPS CRBHub@wsgc.com
Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customer
Used For: Issues NOT related to Delivery Drivers or Customer Scheduling CRB Scheduling
Contact For…
Name
Title
Office
Fast Response fastresponse@wsgc.com All store scheduling requests Kristopher Johnson Customer Service Coordinator 866-780-9456 kljohnson111@wsgc.com High Profile Orders Ana Cuesta Administrative Asst. 732-992-2276 amcuesta@wsgc.com All Furniture Medic/In-Home Damages Debra Howard n/a
Customer Service Rep 2 844-651-0617 dahoward1@wsgc.com On-Site Customer Care Rep - Handles Replacements and Customer Comp
Customer Service Rep 2 844-651-0617 Customer Service Rep 2 844-651-0617
lgrygotis@wsgc.com cborjas@wsgc.com
Lois Grygotis Cindy Borjas
On-Site Customer Care Rep - Handles Replacements and Customer Comp On-Site Customer Care Rep - Handles Replacements and Customer Comp
732-992-2244 sessumang@wsgc.com On site CSC Lead - Handles Customer Service Escalations
Sammy Essumang
CSC Lead
732-992-2184
ssnordon@wsgc.com
Sonja Snordon
CSC OPS Manager
On site CSC Operations Manager - Handles Higher Level Customer Escalations
CRB Hub Operations
Contact For…
Name
Title
Office
Ship to Store Cartons, Scheduling of Store Cartons, Floorsets - Missing RTL Units
Ana Cuesta
Administrative Asst.
732-992-2276
amcuesta@wsgc.com
CRB Ops Manager (Oversees All Floorsets) - RTL Inquires
Pabel Lizardo Joseph Halter
Returns OPS MGR
732-992-2154 732-298-1475
plizardo@wsgc.com jhalter@wsgc.com
All Escalated CRB Related Operations, Concerns, Questions, Issues, Etc… Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.
AGM CRB Hub
ROM Northeast
Jason Jaramillo
732-992-2273 jmjaramillo@wsgc.com
Cell After Hours Dispatch Calling Contact List Contact For… Escalations / Store Inquires / Etc.
Name
Title
AGM CRB Hub ROM Northeast
Joseph Halter Jason Jaramillo
732-298-1475
610-772-0796 Escalations / Store Inquires / Etc.
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