Cross Brand Design Services(R)7

Boston (BMA) Furniture Hub Contact List - Store Quick Reference **BMA Furniture Hub is a Tuesday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Used For: 3rd Party Fidelitone (Routing, Cancelations, Truck Tracking, Add-On Requests, and anything delivery driver related) Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, and anything related to scheduling customers)

Distro Email Name Distro Email Address BMA Logistics BMALogistics@wsgc.com BMA Scheduling BMAScheduling@wsgc.com BMA OPS** BMAOPS@wsgc.com

Used For: Issues NOT related to Fidelitone/Delivery Drivers or Customer Scheduling **This contains only WSI Hub Staff (Clerks, Admins, Leads, and Management) BMA Carrier/Deliveries: Fideltione Final Mile

Contact For…

Name

Title

Office

Email

Dispatch

Main Dispatch Number Dispatch Supervisor

508.553.7710 508.553.7708 508.553.7707 508.553.7709

Main Dispatch - Truck/Delivery Team Related Questions/Issues

Ana Martins

amartins@fidelitone.com kmclaughlin@fidelitone.com

Updates on trucks, PODs, time windows

Kaitlyn Mclaughlin Operations Manager

Dispatch issues, Routing/add-ons, Delivery Issues

Shawn Foley

General Manager

sfoley@fidelitone.com

Add-ons, Driver issues, Escalations, In-home damages, All Carrier Related Issues All Furniture Medic / In-Home Damages less than 30 days old. All Damages/Defects Requests that occur/noticed after 30 days in home must first be emailed to WSIDQT@wsgc.com

Lorna Scullin Furniture Medic Dispatch 781.316.6174 BMAFurnitureMedic@fidelitone.com

BMA Scheduling (On-site Scheduling at the Franklin, MA Facility)

Contact For…

Name

Title

Office

Email

All Customer Scheduling. Mon-Sat 8am - 6pm EST ** Mondays, Tue-Sat 4:30pm-6:00pm, and overflow handled by New Jersey** On-Site Customer Care Rep - Handles Replacements, Comp, Escalations On-Site Customer Care Rep - Handles Replacements, Comp, Escalations

BMA Scheduling

844.651.0616

bmascheduling@wsgc.com

Jessica McCully Customer Service Rep 2 508.553.7709

jmmcully@wsgc.com kejackson2@wsgc.com

Kerri Jackson

Customer Service Rep 2 508.553.7719

BMA Hub Operations

Contact For…

Name

Title

Office

Email

Steve Kunkel Rich Heinricher Jim Haworth Matt Mckenna

Admin - STS / Receiving 508.553.7714

Skunkel@wsgc.com Rheinricher@wsgc.com jhaworth@wsgc.com mmckenna1@wsgc.com

Ship to Store Cartons, Scheduling of STS Cartons, Floorsets, Inbound Rec Status updates on Outbounds, Customer Piece Research Status updates on Returns, Reschedules, Consumed, and Repair All BMA Related Operations, Concerns, Questions, Issues, Etc…

Lead - Outbound Lead - Inbound

508.553.7716 508.553.7705

Hub Operations Manager 508.553.7703

Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manor. Best contact method is Email

Hub General Manager

Andy Ray

508.553.7701

jaray@wsgc.com

After Hours Dispatch Calling Contact List Contact For…

Contact Order

Name

Cell

After hours dispatching - (updates on trucks, PODs, time windows, etc) - Please leave message if no answer Please Reach out to Kaitlyn if no response from Ana Please Reach out to Shawn if no response from Kaitlyn All BMA Related Operations, Concerns, Questions, Issues, Etc… that can not wait until next business day Major Escalations that can not wait until next business day

1 2 3 4 5

Ana Martins

617.413.3532 978.408.3908 617.413.9524 508.406.8537 901.730.4298

Kaitlyn Mclaughlin

Shawn Foley Matt Mckenna

Andy Ray

Made with