Draft_Furniture Essentials_SP_9-3-16- v.1

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Quality Test + Warranty

Furniture Essentials

Quality Testing As a company, we are committed to producing safe products that our customers will enjoy for many years to come. Although we are unable to reveal the exact tests we perform on our products, we can confidently say our testing standards meet, and often exceed, industry standards. In order to achieve this high level of testing standards, Williams-Sonoma, Inc. has dedicated Quality Assurance teams at various stages of a products lifecycle – including product development to the moment it leaves our hubs/vendors to be shipped to the customer. In an effort to provide better context to our testing standards, below are a few of the things we always test for prior to manufacturing and shipping a product. Analytical Hazards Colorfastness • Total Lead content in surface coating • Flame retardant contents • Enclosures • Child safety for storage units • Colorfastness to light

• Sharp points • Sharp edges

Physical Characteristics • Dimensions • Dimensions – seat • Dimensions – height – seat • Weight • Foam Density • Plastic thickness

Performance

Workmanship

• Environmental Test • Gloss • Resistance to corrosion • Moisture Content • Backrest strength test • Base test • Impact durability • Drop Test

• No major defects • Finished edges • No components missing, malformed or fractured • No hardware missing • No loose component and unsecure fastening where ridgidity is required • No scratches, dents, cracks, marred or discolored surface • Proper and even adhesion • Welds are smoothly ground, not over ground and free of pits and splatter

• Stability Test • Leg Strength • Durability • Wear and fatigue for hinged doors • Ease of Assembly • Water repellency or water resistant • Stain Resistance