Cross Brand Design Services(R)7

Hickory (HNC) Furniture Hub Contact List - Store Quick Reference **HNC Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Store issues and escalations. Emails will be routed to the appropriate specialist

Distro Email Name Distro Email Address HNC Customer Service HNCCustomerService@wsgc.com HNC Hub Delivery HNCHub-Delivery@wsgc.com

Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)

HNC Scheduling

Contact For…

Name

Title

Office

Email

HNCCustomerService@wsgc.com

HNC Customer Service

n/a

All store scheduling requests

abuckner@wsgc.com vcavanaugh@wsgc.com bbenfield@wsgc.com

Customer Service Rep 1 Customer Service Rep 1 Customer Service Rep 1

828-459-5654 828-459-5623 828-459-5646 828-459-5640 828-358-8931

Amber Hollar

Handles Replacements and All Furniture Medic/In-Home Damages Handles Replacements, Customer Service Issues, and Delivery Issues Handles Replacements, Customer Service Issues, and Delivery Issues Handles Customer Service Escalations, Customer Comp, and High Profile Orders On site Operations Manager - Handles Higher Level Customer Escalations

Veronica Cavanaugh

Britney Benfield

afkiser@wsgc.com ckeller@wsgc.com

Customer Service Coordinator

Amanda Kiser

Chris Keller

OPS Manager

HNC Hub Operations

Contact For…

Name

Title

Office

Email

Ship to Store Cartons, Scheduling of Store Cartons, Floorsets

dbrown3@wsgc.com trainwater@wsgc.com mashook@wsgc.com

Donna Brown

Customer Service Rep 1

828-459-5568

Delivery Delays, Driver Issues, and Driver Routes Delivery Delays, Driver Issues, and Driver Routes

Trudie Rainwater

Dispatch Lead (NC and SC Deliveries) 828-459-5650 Dispatch Lead (NC and SC Deliveries) 828-459-5573

Mark Shook Chris Keller

All Escalated HNC Related Operations, Concerns, Questions, Issues, Etc… Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.

ckeller@wsgc.com

OPS Manager

828-459-5566

rmcdonald@wsgc.com

Richard McDonald

ROM Southeast

828-459-5563

After Hours Dispatch Calling Contact List Contact For… (Contact 1st) Escalations / Store Inquires / Etc.

Name

Title

Cell

Chris Keller Mark Shook

OPS Manager

828-358-8931

Dispatch Lead (NC and SC Deliveries) 704-682-3248 (Contact 2nd) Escalations / Store Inquires / Etc. Dispatch Lead (NC and SC Deliveries) 828-409-6193 (Contact 3rd) Escalations / Store Inquires / Etc.

Trudie Rainwater Richard McDonald

(Contact 4th) Escalations / Store Inquires / Etc.

ROM Southeast

828-292-8002