Cross Brand Design Services(R)7

lakelandhub@wsgc.com Lakeland FL (LAK) Furniture Hub Contact List - Store Quick Reference **LAK Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Store issues and escalations. Emails will be routed to the appropriate specialist

Distro Email Name Distro Email Address LAK HUB

lakhubscheduling@wsgc.com

LAK Scheduling

Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)

LAK Scheduling

Contact For…

Name

Title

Office

Email

lakhubscheduling@wsgc.com

LAK Scheduling

n/a

All store scheduling requests

jechols@wsgc.com lsanchez@wsgc.com vclaude@wsgc.com cwilliams3@wsgc.com jbwortman@wsgc.com LAK Hub Operations flamantia@wsgc.com jbellino@wsgc.com jbwortman@wsgc.com rmcdonald@wsgc.com Email

Replacements and All Furniture Medic/In-Home Damages

863-686-9193

Jennifer Echols Laura Sanchez Valessa Claude

Administrative Asst. Customer Service Rep 1 Customer Service Rep 1 Customer Service Rep 1

844-651-0615 844-651-0615 844-651-0615 863-686-9193

Handles Replacements, Customer Service Issues, and High Profile Orders Handles Replacements, Customer Service Issues, and High Profile Orders Handles Replacements, Customer Service Issues, and High Profile Orders On site Operations Manager - Handles Higher Level Customer Escalations

Cassandra Williams

Jim Wortman

OPS Manager

Contact For…

Name

Title

Office

Ship to Store Cartons, Scheduling of Store Cartons, Floorsets All Escalated LAK Related Operations, Concerns, Questions, Issues, Etc… All Escalated LAK Related Operations, Concerns, Questions, Issues, Etc… Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.

Frances Lamantia

Administrative Asst.

732-992-2200 732-558-5070

Julia Bellino Jim Wortman

OPS Manager OPS Manager

863-686-9193

Richard McDonald

ROM Southeast

828-459-5563

After Hours Dispatch Calling Contact List Contact For… (Contact 1st) Escalations / Store Inquires / Etc.

Name

Title

Cell

Jim Wortman Julia Bellino

OPS Manager OPS Manager OPS Manager ROM Southeast

863-686-9193

732-558-5070 (Contact 2nd) Escalations / Store Inquires / Etc.

(Contact 3rd) Escalations / Store Inquires / Etc.

954-513-8098

James Adams

Richard McDonald

828-292-8002 (Contact 4th) Escalations / Store Inquires / Etc.