Cross Brand Design Services(R)7
Boston (BMA) Furniture Hub Contact List - Store Quick Reference **BMA Furniture Hub is a Tuesday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Used For: 3rd Party Fidelitone (Routing, Cancelations, Truck Tracking, Add-On Requests, and anything delivery driver related) Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, and anything related to scheduling customers)
Distro Email Name Distro Email Address BMA Logistics BMALogistics@wsgc.com BMA Scheduling BMAScheduling@wsgc.com BMA OPS** BMAOPS@wsgc.com
Used For: Issues NOT related to Fidelitone/Delivery Drivers or Customer Scheduling **This contains only WSI Hub Staff (Clerks, Admins, Leads, and Management) BMA Carrier/Deliveries: Fideltione Final Mile
Contact For…
Name
Title
Office
Dispatch
Main Dispatch Number Dispatch Supervisor
508.553.7710 508.553.7708 508.553.7707 508.553.7709
Main Dispatch - Truck/Delivery Team Related Questions/Issues
Ana Martins
amartins@fidelitone.com kmclaughlin@fidelitone.com
Updates on trucks, PODs, time windows
Kaitlyn Mclaughlin Operations Manager
Dispatch issues, Routing/add-ons, Delivery Issues
Shawn Foley
General Manager
sfoley@fidelitone.com
Add-ons, Driver issues, Escalations, In-home damages, All Carrier Related Issues All Furniture Medic / In-Home Damages less than 30 days old. All Damages/Defects Requests that occur/noticed after 30 days in home must first be emailed to WSIDQT@wsgc.com
Lorna Scullin Furniture Medic Dispatch 781.316.6174 BMAFurnitureMedic@fidelitone.com
BMA Scheduling (On-site Scheduling at the Franklin, MA Facility)
Contact For…
Name
Title
Office
All Customer Scheduling. Mon-Sat 8am - 6pm EST ** Mondays, Tue-Sat 4:30pm-6:00pm, and overflow handled by New Jersey** On-Site Customer Care Rep - Handles Replacements, Comp, Escalations On-Site Customer Care Rep - Handles Replacements, Comp, Escalations
BMA Scheduling
844.651.0616
bmascheduling@wsgc.com
Jessica McCully Customer Service Rep 2 508.553.7709
jmmcully@wsgc.com kejackson2@wsgc.com
Kerri Jackson
Customer Service Rep 2 508.553.7719
BMA Hub Operations
Contact For…
Name
Title
Office
Steve Kunkel Rich Heinricher Jim Haworth Matt Mckenna
Admin - STS / Receiving 508.553.7714
Skunkel@wsgc.com Rheinricher@wsgc.com jhaworth@wsgc.com mmckenna1@wsgc.com
Ship to Store Cartons, Scheduling of STS Cartons, Floorsets, Inbound Rec Status updates on Outbounds, Customer Piece Research Status updates on Returns, Reschedules, Consumed, and Repair All BMA Related Operations, Concerns, Questions, Issues, Etc…
Lead - Outbound Lead - Inbound
508.553.7716 508.553.7705
Hub Operations Manager 508.553.7703
Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manor. Best contact method is Email
Hub General Manager
Andy Ray
508.553.7701
jaray@wsgc.com
After Hours Dispatch Calling Contact List Contact For…
Contact Order
Name
Cell
After hours dispatching - (updates on trucks, PODs, time windows, etc) - Please leave message if no answer Please Reach out to Kaitlyn if no response from Ana Please Reach out to Shawn if no response from Kaitlyn All BMA Related Operations, Concerns, Questions, Issues, Etc… that can not wait until next business day Major Escalations that can not wait until next business day
1 2 3 4 5
Ana Martins
617.413.3532 978.408.3908 617.413.9524 508.406.8537 901.730.4298
Kaitlyn Mclaughlin
Shawn Foley Matt Mckenna
Andy Ray
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