Cross Brand Design Services(R) 5

TABLE OF CONTENTS

STATEMENT OF PURPOSE ................................................................................................................................... 1

GENERAL INFORMATION ................................................................................................................................... 1 Policy Information ...................................................................................................................................................1 Agency Affiliation ....................................................................................................................................................1 Expense Reporting .................................................................................................................................................2 IMPORTANT CONTACT INFORMATION ............................................................................................................ 3 PROCEDURES ....................................................................................................................................................... 6 Travel Profiles .........................................................................................................................................................6 Booking a Reservation ...........................................................................................................................................6 Trip Authorizer .........................................................................................................................................................7 Changes/Cancellations ..........................................................................................................................................8 Itinerary/Invoice .......................................................................................................................................................8 Refunds/Credits ......................................................................................................................................................8 AIR TRAVEL .......................................................................................................................................................... 9 Booking Flights .......................................................................................................................................................9 Status / Upgrades .................................................................................................................................................10 Frequent Flyer Travel Miles ................................................................................................................................10 Non-Reimbursable Flight Charges .....................................................................................................................11 Spouse/Domestic Partner & Dependent Travel ...............................................................................................11 HOTELS & LODGING ......................................................................................................................................... 13 Rates and Reservations ......................................................................................................................................13 Charges and Billing ..............................................................................................................................................13 Cancelling a Reservation ....................................................................................................................................14 Non-Reimbursable Hotel Charges .....................................................................................................................14 GROUND TRANSPORTATION ........................................................................................................................... 15 Ground Transportation, Automobile Rental, & Airport Parking ......................................................................15 Rental Cars ............................................................................................................................................................15 FREQUENTLY USED TERMS .................................................................................................................................. 5