Cross Brand Design Services(R) 5

San Francisco (SFO) Furniture Hub Contact List - Store Quick Reference **SFO (based out of Richmond, CA) Furniture Hub is a Monday - Saturday Facility, with CS coverage on Sunday** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Store issues and escalations. Emails will be routed to the appropriate specialist

Distro Email Name Distro Email Address SFO Hub Escalations

SFOHub.Escalations@wsgc.com SFOHubCustomerService@wsgc. com SFOHubScheduling@wsgc.co m

CSC Associates

Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)

SFO Scheduling

Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers)

SFO Scheduling

Contact For…

Name

Title

Office

Email

edavies@wsgc.com

Edward Davies Deisy Valdivia Dorothy Guess

Retail Admin Retail clerk

510-669-8612

Ship to Store Cartons, Scheduling of Store Cartons, Floorsets

dvaldiviaornelas@wsgc.com Ship to Store Cartons, Scheduling of Store Cartons, Floorsets

dguess@wsgc.com tiwata@wsgc.com pclark1@wsgc.com

Customer Service Rep 2 Customer Service Rep 2 Customer Service Rep 2 Customer Care Admin.

510-669-8600 510-669-8618 510-669-8620 510-669-8617 510-669-8610 510-669-8633

On-Site Customer Care Rep On-Site Customer Care Rep On-Site Customer Care Rep

Liz Iwata

Pamela Clark Sheri Johnson

snjohnson4@wsgc.com jmartinez@wsgc.com asmith11@wsgc.com

On site CSC Lead - Handles Customer Service Escalations and High profile orders On site CSC Lead - Handles Customer Service Escalations and High profile orders

Jennifer Martinez

CSC Lead

Adam Smith

CSC OPS Manager

On site CSC Operations Manager - Handles Higher Level Customer Escalations

SFO Hub Operations

Contact For…

Name

Title

Office

Email

kmanning@wsgc.com cmadrid@wsgc.com ksaechao@wsgc.com

Kay Manning

Administrative Asst.

909-468-0231

Partials, Ship to Store Cartons, Scheduling of Store Cartons, Floorsets

Christopher Madrid

Returns lead Outbound lead Outbound lead Inbound lead

Kao Saechao

lecheverrialanda

Luis Echeverria Landa

ejohnsonjr@wsgc.com

Eldridge Johnson

510-426-3930 cell

Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner (2nd requests after the GM has been alerted on previous requests and/or major escalations).

jmoll1@wsgc.com

ROM West

Jason Moll

After Hours Dispatch Calling Contact List Contact For… Escalations / Store Inquires / Etc.

Name

Title

Cell

SFO GM

Marqus Coleman

ROM West

Jason Moll

510-426-3930 Escalations / Store Inquires / Etc.