Cross Brand Design Services(R) 5
Pompano FL (FLL) Furniture Hub Contact List - Store Quick Reference **FLL Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage
Distro Email Name Distro Email Address FLL Hub Scheduling fllhubscheduling@wsgc.com
Store issues, escalations, and Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers) FLL Scheduling
Contact For…
Name
Title
Office
fllhubscheduling@wsgc.com
FLL Hub Scheduling
n/a
All store scheduling requests
lsanchez@wsgc.com vclaude@wsgc.com cwilliams3@wsgc.com jeadams@wsgc.com
Customer Service Rep 1 Customer Service Rep 1 Customer Service Rep 1
844-651-0615 844-651-0615 844-651-0615 954-513-8098
Laura Sanchez Valessa Claude
Handles Replacements and All Furniture Medic/In-Home Damages
Handles Replacements, Customer Service Issues, Delivery Issues, and High Profile Orders Handles Replacements, Customer Service Issues, Delivery Issues, and High Profile Orders
Cassandra Williams
James Adams
OPS Manager
On site Operations Manager - Handles Higher Level Customer Escalations
FLL Hub Operations
Contact For…
Name
Title
Office
Ship to Store Cartons, Scheduling of Store Cartons, Floorsets
aphinn@wsgc.com
Alex Phinn
Operations Coordinator
954-984-2940 954-978-1860 954-513-8098
All Escalated HNC Related Operations, Concerns, Questions, Issues, Etc… All Escalated HNC Related Operations, Concerns, Questions, Issues, Etc… Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.
crfreeman3@wsgc.com jeadams@wsgc.com rmcdonald@wsgc.com
Chuck Freeman
OPS Manager OPS Manager
James Adams
Richard McDonald
ROM Southeast
828-459-5563
After Hours Dispatch Calling Contact List Contact For… (Contact 1st) Escalations / Store Inquires / Etc.
Name
Title
Cell
OPS Manager OPS Manager ROM Southeast
954-513-8098
James Adams Chuck Freeman Richard McDonald
561-504-7490 (Contact 2nd) Escalations / Store Inquires / Etc. 828-292-8002 (Contact 3rd) Escalations / Store Inquires / Etc.
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