Cross Brand Design Services(R) 5

NGA Furniture Hub Contact List - Store Quick Reference **NGA Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage

Distro Email Name Distro Email Address NGA Customer Service ngacustomerservice@wsgc.com

Store issues, escalations, and customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customers) NGA Scheduling

Contact For…

Name

Title

Office

Email

ngacustomerservice@wsgc.com

NGA Customer Service

n/a

All store scheduling requests

bpenton@wsgc.com acash1@wsgc.com twilliams7@wsgc.com wlharris@wsgc.com jasmith4@wsgc.com bpenton@wsgc.com wlharris@wsgc.com jasmith4@wsgc.com lparilla@wsgc.com rmcdonald@wsgc.com Email

Customer Service Rep 1 Customer Service Rep 1 Customer Service Rep 1 Customer Service Lead

866-205-1494 866-205-1494 866-205-1494 866-205-1494 470-447-4928

Brandon Denton Amelia Cash Tony Williams

All Furniture Medic/In-Home Damages

Handles Replacements, Customer Service Issues, and Delivery Issues Handles Replacements, Customer Service Issues, and Delivery Issues

Willie Harris Justin Smith

Handles Customer Service Escalations, Customer Comp, Replacements, and High Profile Orders

OPS Manager

On site Operations Manager - Handles Higher Level Customer Escalations

NGA Hub Operations

Contact For…

Name

Title

Office

Ship to Store Cartons, Scheduling of Store Cartons, Floorsets

Customer Service Rep 1 Customer Service Lead

866-205-1494 866-205-1494 470-447-4928 470-447-4939 828-459-5563

Brandon Denton

Delivery Delays, Driver Issues, and Driver Routes

Willie Harris Justin Smith Luis Parilla

All Escalated NGA Related Operations, Concerns, Questions, Issues, Etc… All Escalated NGA Related Operations, Concerns, Questions, Issues, Etc…

OPS Manager OPS Manager ROM Southeast

Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.

Richard McDonald

After Hours Dispatch Calling Contact List Contact For… (Contact 1st) Escalations / Store Inquires / Etc.

Name

Title

Cell

Justin Smith Luis Parilla Ben Thomas

OPS Manager OPS Manager

731-514-6253

470-298-4004 (Contact 2nd) Escalations / Store Inquires / Etc. 256-426-6447 (Contact 3rd) Escalations / Store Inquires / Etc.

General Ops Manager

(Contact 4th) Escalations / Store Inquires / Etc.

Richard McDonald

ROM Southeast

828-292-8002