Cross Brand Design Services(R) 5

Cranbury (CRB) Furniture Hub Contact List - Store Quick Reference **CRB Furniture Hub is a Monday - Saturday Facility** HUB OPERATIONS MANAGER AND HUB GENERAL MANAGER MUST BE COPIED IN ON ALL EMAILS FROM STORES Distro Defined Usage Store issues and escalations. Emails will be routed to the appropriate specialist

Distro Email Name Distro Email Address Fast Response fastresponse@wsgc.com CSC Associates CSCAssociates@wsgc.com CRB OPS CRBHub@wsgc.com

Used For: Customer Scheduling (Delivery, Pick Ups, Assembly, Cancellations, Add-On Requests, and anything related to scheduling customer

Used For: Issues NOT related to Delivery Drivers or Customer Scheduling CRB Scheduling

Contact For…

Name

Title

Office

Email

Fast Response fastresponse@wsgc.com All store scheduling requests Kristopher Johnson Customer Service Coordinator 866-780-9456 kljohnson111@wsgc.com High Profile Orders Ana Cuesta Administrative Asst. 732-992-2276 amcuesta@wsgc.com All Furniture Medic/In-Home Damages Debra Howard n/a

Customer Service Rep 2 844-651-0617 dahoward1@wsgc.com On-Site Customer Care Rep - Handles Replacements and Customer Comp

Customer Service Rep 2 844-651-0617 Customer Service Rep 2 844-651-0617

lgrygotis@wsgc.com cborjas@wsgc.com

Lois Grygotis Cindy Borjas

On-Site Customer Care Rep - Handles Replacements and Customer Comp On-Site Customer Care Rep - Handles Replacements and Customer Comp

732-992-2244 sessumang@wsgc.com On site CSC Lead - Handles Customer Service Escalations

Sammy Essumang

CSC Lead

732-992-2184

ssnordon@wsgc.com

Sonja Snordon

CSC OPS Manager

On site CSC Operations Manager - Handles Higher Level Customer Escalations

CRB Hub Operations

Contact For…

Name

Title

Office

Email

Ship to Store Cartons, Scheduling of Store Cartons, Floorsets - Missing RTL Units

Ana Cuesta

Administrative Asst.

732-992-2276

amcuesta@wsgc.com

CRB Ops Manager (Oversees All Floorsets) - RTL Inquires

Pabel Lizardo Joseph Halter

Returns OPS MGR

732-992-2154 732-298-1475

plizardo@wsgc.com jhalter@wsgc.com

All Escalated CRB Related Operations, Concerns, Questions, Issues, Etc… Major Escalations / Customer Holds & Partials / Issues not being handled in a timely manner.

AGM CRB Hub

ROM Northeast

Jason Jaramillo

732-992-2273 jmjaramillo@wsgc.com

Cell After Hours Dispatch Calling Contact List Contact For… Escalations / Store Inquires / Etc.

Name

Title

AGM CRB Hub ROM Northeast

Joseph Halter Jason Jaramillo

732-298-1475

610-772-0796 Escalations / Store Inquires / Etc.

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